Privacy Policy

ServSpark ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website servspark.com, use our services, or interact with us in any way.

1. Information We Collect

Personal Information You Provide

When you fill out forms on our website (such as our booking form), contact us, or use our services, we may collect:

• First and last name
• Phone number
• Email address
• Business name
• Service type / industry
• Any additional information you provide in messages or forms

Information Collected Automatically

When you visit our website, we may automatically collect certain information including your IP address, browser type, device information, pages visited, and referring URL. This is collected through cookies and similar tracking technologies.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and schedule consultations
• To provide, maintain, and improve our services
• To send transactional communications such as appointment reminders, booking confirmations, and account notifications (with your consent)
• To send marketing and promotional messages about our services (with your express written consent)
• To analyze website usage and improve user experience
• To comply with legal obligations

3. SMS / Text Messaging

Transactional Messages

If you consent to transactional messages, you will receive non-promotional communications such as appointment reminders, booking confirmations, scheduling updates, and account-related notifications from ServSpark.

Marketing Messages

If you separately consent to marketing messages, you may receive promotional communications about our services, special offers, tips, and updates from ServSpark.

Important SMS Disclosures

• Who is sending messages: ServSpark
• Types of messages: Appointment reminders, booking confirmations, promotional offers, service updates
• Message frequency: Message frequency varies based on your interactions and preferences
• Costs: Message and data rates may apply. Check with your wireless carrier for details
• How to get help: Reply HELP to any message for assistance, or contact us at hello@servspark.com or (714) 512-0304
• How to opt out: Reply STOP to any message to unsubscribe at any time. You will receive a one-time confirmation message

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• Service providers: We share data with trusted third-party tools and platforms that help us operate our business (e.g., our CRM system, SMS delivery provider, email service, analytics tools). These providers are contractually obligated to protect your data and use it only for the purposes we specify.
• Legal requirements: We may disclose information if required by law, court order, or governmental authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not share your personal information, SMS consent, or phone number with third parties or affiliates for marketing purposes.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. If you request deletion of your data, we will comply within a reasonable timeframe.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-out of SMS: Reply STOP to any text message
• Opt-out of email: Click the unsubscribe link in any marketing email

To exercise any of these rights, contact us at hello@servspark.com.

8. Cookies and Tracking

We use cookies and similar technologies to analyze website traffic, remember preferences, and improve your experience. You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• ServSpark
• Email: hello@servspark.com
• Phone: (714) 512-0304
• Location: Brea, California